Introduction

At Climax Nature Experience, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or book a safari with us.

By using our services, you agree to this policy.

 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, nationality, passport details (for permits), dietary or medical requirements (if you provide them).
• Booking Information: Travel dates, group size, lodge preferences, payment details.
• Website Data: Basic browsing information such as IP address, cookies, and pages visited (to improve user experience).

 

2. How We Use Your Information

We use your information to:

• Process safari bookings and secure permits (e.g., gorilla/chimpanzee permits).
• Communicate with you about itineraries, payments, and travel updates.
• Improve our website and services.
• Share essential details with third-party providers (lodges, airlines, activity partners) when necessary for your safari.
• We do not sell or rent your personal data to third parties.

 

3. Data Protection & Security

• We take reasonable steps to protect your data from loss, misuse, or unauthorized access.
• Payment details are handled securely via trusted third-party payment processors (we do not store credit card details).

 

4. Cookies & Website Tracking

Our website may use cookies to improve browsing experience. You can adjust your browser settings to disable cookies, but some features may not work properly.

 

5. Your Rights

You have the right to:

• Request a copy of your personal data we hold.
• Ask us to correct inaccurate information.
• Request deletion of your personal data (unless required for legal or booking obligations).
• Opt out of marketing communications at any time.

 

6. Data Sharing with Partners

• To provide safari services, we may share your data with:
• Uganda Wildlife Authority (for gorilla/chimp permits)
• Lodges, hotels, and transport providers involved in your safari
• Payment processors for secure transactions
• These partners only receive the data necessary to complete your booking.

 

7. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect data from minors unless provided by parents/guardians for family safaris.

 

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website.

 

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: info@climaxnature.com
📞 Phone/WhatsApp: +256 772 305 049
🌍 Website: www.climaxnature.com